Code of EthicsThe National Registry of Rehabilitation Technology Suppliers provides a mechanism for consumers, clinicians and third party payers to identify qualified suppliers who provide high-quality complex rehabilitation technology and related services to people with physical disabilities. Certified Complex Rehabilitation Technology Supplier, CRTS ®, is a RRTS®, Registered Complex Rehabilitation Technology Supplier® who passed the Assistive Technology Professional (ATP) certification exam administered by RESNA and continues to maintain his/her ATP with RESNA after the exam.
NRRTS promotes the highest standard of ethical conduct by its registrants and has a formal complaint process designed to assure this level of ethical behavior.
When accepted, a NRRTS Registrant (RRTS®) subscribes to these principles and agrees to:
- Provide competent, timely, high-quality equipment and services to meet the physiological and functional needs, as well as the goals, of the consumer.
- Strive to recognize when the physiological, functional or technical needs of the consumer are beyond the capabilities of the NRRTS Registrant (RRTS®) and inform the consumer of the need for additional assessment and/or intervention. The NRRTS Registrant, RRTS®, will assist the consumer in identifying medical professional(s) or other rehabilitation technology supplier(s) who can meet the consumer’s needs.
- Present the consumer with complete information on the choices of available equipment, pricing, funding options, and the consumer’s financial responsibility.
- Explain fully the consumer’s rights and responsibilities, including the right to work with a supplier of his/her choice.
- Notify the consumer of the NRRTS complaint resolution procedure.
- Accept the responsibility to expand and improve professional knowledge and skills so the consumer receives the most appropriate technology and service available.
- Do everything necessary to provide high-quality equipment, ongoing support and long-term service.
- Abide by all applicable federal and local laws.
- Respect the confidentiality of information pertaining to individual consumers and disclose such information only with proper authorization or as required by law.
- Serve all consumers equally regardless of race, creed, gender, sexual orientation or reason of disability.